Incivility Training
Incivility Training Overview
Develop Effective Leadership Skills in Healthcare
Our Leadership Training Course is designed to help healthcare professionals and managers develop the skills, confidence, and strategies needed to lead teams effectively, drive positive outcomes, and create a supportive work environment. The course focuses on practical leadership skills, communication, and team management in healthcare settings.
Who is this course for?
Carers and Support Workers in Complex Care
Nurses and Healthcare Assistants
Agency Staff and Personal Assistants supporting individuals with bladder management needs
Anyone providing personal care in home or community settings
What will you learn?
By the end of this course, learners will be able to:
✔ Understand the anatomy and physiology of the urinary system
✔ Carry out safe catheter care (indwelling, suprapubic, and intermittent)
✔ Maintain infection prevention and control during bladder management
✔ Recognise signs of urinary tract infections and catheter-associated complications
✔ Safely manage catheter equipment, drainage bags, and hygiene procedures
✔ Follow escalation procedures and documentation best practice
Course Format
Duration: Half day (3–4 hours)
Delivery: Face-to-face or blended learning (theory + practical)
Assessment: Practical demonstration & short knowledge check
Certification: CPD-accredited certificate of completion
Why Choose this course?
Workplace incivility can negatively impact staff wellbeing, team performance, and patient care. This course equips healthcare professionals with the knowledge and strategies to foster a positive, respectful, and safe work environment.
Contact us to book
Please contact us to book your Incivility Training course,